Frequently Asked Questions
  • Am I eligible to purchase Mobile Computer Insurance?
    Eligibility for this insurance is subject to the following conditions:

    1. Your mobile computer was originally purchased new in Australia within the last 30 days.
    2. Your mobile computer is in working order with no known faults at the time of purchase of this insurance product.
    3. You are a permanent resident of Australia.

  • What is the premium cost?
    $264.00 for 24 months (which includes GST and stamp duty)

  • What am I protected against?
    1. Accidental Damage
    2. Theft
    3. Unauthorised Calls associated with a valid theft claim up to the value of $500.00

    You should read the Financial Services Guide (FSG) and Product Disclosure Statement (PDS) to familiarise yourself with the exact terms and conditions that apply.

  • What types of policies and payment options are available?
    Only One policy type is available:

    24 months cover, purchased and paid online. Alternatively you can call us on 1300 136 263 to arrange cover and payment.

  • Can I renew my policy at the expiry of the 24 months cover?
    No, this policy is not renewable

  • Are there any claims limits?
    Yes, the insurer�s maximum limit of liability for any one claim shall be up to $2000.00 (inclusive of GST) and $500 for unauthorised call associated with a valid theft claim.

  • How soon can I make a valid claim?
    Provided that you are eligible for this insurance and your policy has been paid in full, you can make a claim anytime after the 14 day no cover/claim period has expired.

  • Is there an Excess?
    Yes, an excess of $150.00 applies to each and every claim.

  • Can I cancel and get a full refund?
    Providing you inform us with twenty (20) days of inception of this policy and have not made a claim we will refund your payment in full.

  • Who is The Insurer?
    The insurer of this policy is certain underwriters at Lloyd's, London.

    Since the late seventeenth century, the name Lloyd's has been synonymous with insurance. Many of the world's leading underwriters are based at Lloyd's and this market is internationally renowned and has an impeccable claims record.

    Lloyd's is authorised under the Australian Insurance Act 1973 (Cth) to conduct insurance business in Australia. That Act establishes a system of financial regulation of general insurers in Australia.

    Lloyd's Australia's contact details:

    Lloyd's Australia Limited
    Suite 2, Level 21 Angel Place
    123 Pitt Street, Sydney 2000

    www.lloyds.com

  • How do I make a claim?
    Should you wish to make a claim simply call 1300 136 263 during normal business hours and our claims technicians will assist you.

  • Who handles the claims?
    All claims are administered in Australia by Mint Corporation Pty Ltd ACN 95 090 495 444, a professional claims management company who manage a claim's account in which funds are held of behalf of the insurer for the payment of claims.

  • What do I do if I have a complaint.?
    Any enquiry or complaint relating to this insurance or services should in the first instance be referred to National Underwriting Agencies Pty Ltd (NUA) on 07 3309 9050. NUA's Complaints Manager who will handle your complaints or disputes about the insurance or services. Should the NUA Complaints Manager be unable to satisfactorily resolve your complaint or dispute they will advise you of the various external bodies available to assist you.

 
 
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